Remote diagnosis

We are right there when the going gets tough

Since we are aware of the fact that our machines and equipment are used the world over, we pay attention as early as during the development stage to ensuring that our technicians based at Mindelheim/Germany have access to all control functions per remote diagnosis and tele-support. Around the clock. We use a simple on-line connection to troubleshoot and analyse a disruption or fault in the processes and features of your BBG machines. Frequently, problems can be resolved in this way, or we can help you to remedy the situation yourselves.

And in the rare occasion that a problem cannot be resolved from Mindelheim, then a service technician will be ready to travel to your plant and remedy the fault at your site.

In case of an emergency, please call your personal liaison or contact our service team directly.