Fast support via secure remote access

Machines and production systems developed by BBG are in operation worldwide. Our service organization is therefore internationally positioned. The service teams at our BBG locations support you with technical questions and faults via remote support or, when required, directly on site.

Secure remote access allows operating conditions and error messages to be analyzed and potential causes to be systematically narrowed down. Many faults can be resolved quickly in this way, or the required on-site service visit can be prepared efficiently.

If on-site support is required, our international service teams coordinate the service visit.

For urgent service requests, please use the contact details provided on your machine or in the technical documentation.

For secure and straightforward remote access, the BBG Remote Maintenance Box is available.

For general enquiries, please get in touch with your personal contact at BBG or use our contact form.