Remote Maintenance Box
BBG Group
The BBG Remote Maintenance Box provides secure remote access to the control system of your machine or production system. This allows our service teams worldwide to analyze operating conditions and error messages, systematically narrow down faults and, where possible, resolve them remotely.
If an on-site service visit is required, the preceding remote diagnostics provide valuable information for targeted preparation. Required spare parts or components can be identified in advance and brought directly to the customer site.
Your Benefits
- fast access to machine and control system data when service is required
- targeted fault analysis by BBG service technicians
- many faults can be resolved without an on-site service visit
- reduced downtime
- lower travel and service costs
- targeted preparation of required on-site service visits
- worldwide access through the BBG service organization
How the Remote Maintenance Box Works
The BBG Remote Maintenance Box is connected to the machine control system and establishes a secure connection to BBG Service when required. Depending on the available infrastructure, the connection can be made via an existing network or a mobile hotspot.
Remote access is used exclusively for the respective service assignment and gives our service technicians access to the control system functions required for diagnostics and troubleshooting.
Remote Support & On-Site Service
The BBG Remote Maintenance Box is part of our worldwide service concept. Secure remote access enables many technical issues to be analyzed and resolved quickly.
If on-site support is required, our service teams coordinate the service visit and use the available diagnostic data to prepare it efficiently.
For further information about the BBG Remote Maintenance Box, please get in touch with your contact at BBG or use our contact form.