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BBG GROUP
SERVICE
All of BBG's staff members are involved in service
At BBG, we are designers, developers, technicians or tool-makers and mechanical engineers – but at the same time all of us are members of our customer service, too. Comprehensive services all around our products make a major contribution to ensuring that are customers come back to us and stay loyal.
We are a well-coordinated team that helps you per remote support and offers on-site support worldwide. Together we make sure that your molds, machinery and lines work smoothly around the clock and maintain their value as long as possible. We show you how your production line can be made even more efficient and assist you if your machines must be relocated, modified or expanded. If you would like to update your machines or are looking for or would like to sell used machines, we will also be happy to support you.
After Sales Service
We ensure long-term availability, flexibility and efficiency for your machines.
Maintenance
If there are problems, we solve them
Maintenance contracts
Keep your machines and equipment in good shape
Modifications and add-ons
Upgrade your equipment for new tasks
General overhaul
Refurbish old machines with state-of-the-art features and efficient technology
Relocation
We take care of relocating your machinery and equipment
Pilot shop
The factory in the factory
At our production sites, we provide you with a state-of-the-art technology centre. Use this for:
You are also welcome to rent our pilot lab with its entire equipment.
Please contact your personal liaison or turn directly to our service team if you would like to have more detailed information on the Center of Excellence.
Reliable used machinery from BBG
For some applications, used machines are entirely sufficient. It is, however, important to ensure that the used machine is reliable and corresponds to the state of the art. Used machines are put through thorough tests by BBG and are given a complete overhaul. If the mold carrier system you desire is not available, simply let us run a search, and we will contact you as soon as we have identified the right machine. Of course we also take care of the transport and the installation of your new "used" machine.
Also if you would like to sell a mold carrier system, we will be pleased to help you out with our large number of contacts and our service. We grade your machines, give you an estimated selling price, suggest measures to update the machines and will also be pleased upgrade your machinery for you. And once we have identified a buyer for you, we dismantle your installation, transport it to the new owner and set it up again. Please contact your personal liaison or turn directly to our service team if you are looking for a used machine or would like to sell one.
Remote Maintenance Box
The BBG Remote Maintenance Box facilitates a global on-line connection between your on-site machine control system and a service technician at the BBG site.
Thanks to the access to almost any functions of the control system, our service technician is able to troubleshoot fast, remedy any faults immediately, if required, or support on-site operators in their troubleshooting activities.
If, despite remote support, a service visit to your site becomes necessary, the visit can be scheduled precisely and implemented quickly.
Copyright 2025. BBG GmbH & Co. KG.